Design systems and platforms should be built with the human user in mind, focusing on processes and needs. A digital employee experience should be based on design thinking, placing humans at the center of the process, and focus on what the job to be done actually is. A design platform should include KPIs to measure how well it helps the employee perform the task at hand. Here are a few examples of how to build a digital employee experience.
When we talk about Intelligent Communications, we often think about unified communications. Although there are differences between the two, they are both related to a better digital employee experience. While operational metrics measure whether activities are performed as planned, experience metrics assess how employees perceive the services they are receiving. Luckily, there are some ways to measure both. Here are some examples of how to measure each. Hopefully, the following examples will help you understand the importance of Intelligent Communications.
A key element of an effective digital employee experience is tailoring the delivery channels, devices, and notifications to each employee. This is where AI comes into play. As a result, every employee’s experience can be personalized to the very individual. This is why it is important for companies to collect data on their workforce’s needs to optimize the employee experience. Here are some of the top challenges and best practices for designing an intelligent communications solution.
The ability to personalize content based on the needs of individual employees is one of the biggest benefits of this technology. Employees can get relevant information right when they want it, which is similar to “Just-in-time” manufacturing. By ensuring that information is delivered to employees at the right time, companies can create a culture that encourages and fosters knowledge sharing. These strategies will … Read More